Frequently Asked Questions

 

 

Why is treatment time approximated?

Each of our treatments are customized to your individual horse or dog's need, comfort level, and sensitivity to massage. While the average treatment time for canines is 45 minutes and equines an hour, sometimes more or less time might be necessary. A session is completely customized to the needs of your animal for one base rate. Please keep in mind the first session is often longer as we are getting to know your animal and there may be more trouble areas. 


Does my Animal have to be stiff or sore to get a massage? 

Not at all. Our goal is to prevent injury, lameness, and illness as much as possible so regular massages are ideal before your animal has problems. New puppies learn positive touch and desensitization while older, arthritic dogs require a different massage to ease discomfort. Pleasure horses may require massage to stay supple and help prevent ulcers, while a jumper or racehorse needs sports massage to stay competitive. Each session with Bridle & Bone Wellness LLC is customized to the needs of our client.  Book your appointment today


Where do you practice?

Our services could not be easier for our clients. We travel to your horse or dog whether they are at home, farm, kennel, or equestrian facility. While we are located in Central New Jersey we will travel throughout the state. Please keep in mind for travel more than 50 miles from Rumson, New Jersey there may be a gas surcharge of $15. This surcharge will be waived if there is more than one client experiencing our service. For out of state travel, a minimum of 5 animals are required. 


How often is Massage Needed?

Regular treatments are most beneficial. While each animal is different, we normally recommend massage every 4 weeks for pets or pleasure horses. For athletes such as jumpers, racehorses, or agility dogs we recommend sessions every 1-2 weeks. Animals requiring rehabilitation due to surgery or injury may need to be seen more often to aid healing. At Bridle & Bone Wellness we customize sessions to fit your animal's needs and your budget. Group rates are available for 4 or more horses seen the same day at the same facility.


Should I check with my veterinarian prior to a session?

We always recommend if you have any questions or concerns about your animal's health that a consultation with your veterinarian be considered first. Massage and aromatherapy are complimentary therapies that are meant to assist self- healing. Massage professionals are not qualified to treat, diagnose, or give prognosis of any injury or illness. Bridle & Bone Wellness LLC will gladly partner with your veterinarian and other healthcare professionals, farrier, caretakers and trainers to ensure that your horse or dog receives the best possible care.


What is your payment policy?

Thank you for choosing us to help your animal. Payment is required at the time of service. We accept cash, check, or credit card. If you are unable to attend the appointment we request that you prepay in our STORE.


Do I need to be present for the session?

For the first session we ask that you be present to introduce your animal, provide background information, and fill out the NEW CLIENT FORM if you have not done so already. The photo release allows us to include your animal in our customer gallery or featured as a client of the month. After you are an established client it may not be necessary to remain present during the massage. For dogs a quiet room in your home is sufficient while you are on premises; and for horses their stall or cross ties are ideal. After the session we are happy to answer any questions you may have or provide an email update about services performed. 


Do You Accept Tips?

We do not accept gratuities. We appreciate our customers, most of whom are repeat clients. The best way to show your appreciation for our services is to recommend us to others who may benefit from our help. You are also very welcome to follow us on Facebook, Instagram, and Twitter, or subscribe to Heather's blog Bridle & Bone.


I need to reschedule last minute, what is your policy?

We understand that life is busy and sometimes you need to reschedule your appointment. Bridle & Bone Wellness does have a 24-hour cancellation policy, and we respectfully request you reschedule with your therapist by phone or email the day before your scheduled appointment because we often travel long distances to visit clients. If you are a "No Show" or you consistently cancel within 24 hours, we may require you to pay the full cost of the session. 


Do you accept submissions to your blog?

Please visit Heather's blog, Bridle & Bone and subscribe so you never miss a post. She started the blog as a way to answer questions from client's owners and we hope you enjoy. Heather Wallace occasionally consider guest posts if they are well-written and align with her reader's interest. Please visit our PR/Media page for details.